How can we help?
Help with your account, data, privacy and use of Mycoverse.
Frequently asked questions
How do I delete my account?
Open Profile in the app and choose Delete account and data. This removes active profile data, findings and stored photos. If you cannot sign in, request account deletion on our website.
How do I export my data?
Open Profile and choose Export my data. The app creates a file you can save or share from your iPhone.
Why is a new finding missing on another device?
Mycoverse can save findings offline. Connect to the internet and reopen the app to synchronize, and make sure both devices use the same account.
Can Mycoverse tell me whether a mushroom is safe to eat?
No. Image analysis can show uncertain possible matches, but never confirms a species or food safety. Do not eat a mushroom based on the app, photos or percentage scores. Use a qualified mushroom inspection service before consumption.
Who can see my places?
Findings are private by default. Sharing is optional, and exact locations, notes and additional photos remain private.
How do I report a security or privacy incident?
Email rl@avaga.no with the subject “Security”. Do not send passwords, complete sign-in details or other secrets.