How can we help?
Help with your account, data, privacy and use of Mycoverse.
Frequently asked questions
How do I delete my account?
Open Profile in the app and choose Delete account and data. This removes active profile data, findings and stored photos. If you cannot sign in, contact rl@avaga.no.
How do I export my data?
Open Profile and choose Export my data. The app creates a file you can save or share from your iPhone.
Why is a new finding missing on another device?
Mycoverse can save findings offline. Connect to the internet and reopen the app to synchronize, and make sure both devices use the same account.
Can Mycoverse tell me whether a mushroom is safe to eat?
No. Mycoverse is a private journal and does not identify mushrooms. Use a qualified mushroom inspection service before consumption.
Who can see my places?
Findings, photos, notes and exact locations are private and available only to the account owner in version 1.
How do I report a security or privacy incident?
Email rl@avaga.no with the subject “Security”. Do not send passwords, complete sign-in details or other secrets.